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9 Essential courses for dental office managers

The number of people visiting dental clinics is rising as more and more families appreciate the importance of good oral health. According to Gallup, a global analytic and advisory firm, nearly 67% of all adults in 2013 visited a dental clinic at least once, compared to just 33% of adults in the mid-1950s.  

As dental businesses all over the globe continue to grow, so have the responsibilities of the dental office staff. Well-trained dental office managers can be a crucial asset for today’s dental offices, bearing in mind that they are usually the face of the practice.

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However, there is more to running a dental office than just welcoming and making patients comfortable. That is where dental office management courses come in handy. A skilled dental office manager can play a part in the office’s budgeting and finances, staff hiring and supervision, insurance and billing, marketing, and patient satisfaction efforts.

In this post, we have briefly outlined a few courses that dental office managers can undertake to further their careers and most notably, be in compliance with the various requirements set by dental regulatory bodies.  

Remember, each of the listed dental office manager courses covers a distinctive aspect of business operations synonymous with dental practices, and provides office managers with verification of participation to include in their resumes.

The New York State Dental Association’s (NYSDA) Risk Management Course.

How do you manage risk in dental offices? Are you aware that patients injured during a dental or medical procedure are protected by law? Well, here is a risk management course by NYSDA that trains dental office managers on how to manage legal risks and avoid lawsuits in their practices. Notable topics covered include malpractice insurance, dentist liability, state tort laws.

The course was designed according to New York State laws and guidelines by attorneys and dentists whose experience extends to the areas mentioned above — risk management and malpractice in the dental environment.  

So, if you are a dental office manager, who is keen on learning about risk avoidance approaches, such as the maintenance of error-free dental records in compliance with federal and state laws, dentist obligations concerning confidentiality, etc., then this course will definitely course suits you.

Read: considering doing a dental assistant course? >>

PRIMESPEAK’s Communication Course

Dental office managers interact with different people and personalities in their line of work; so, them being effective communicators is a mandatory requirement.

Enrolling for PRIMESPEAK’s dental communication program will equip you with tips on how to perfect the art of communication, as well as guide your patients to make informed decisions. Basically, the topics covered in this program will help you eliminate the need for sales-like conversations, especially when dealing with patients. This eventually creates a strong bond of trust between you and your patients.

Accounting and Bookkeeping Course for Dental Office Managers from Universal Accounting School.

An indispensable part of thriving dental practice management entails having a proper familiarization of the accounting and bookkeeping procedures, especially when it comes to account receivables (AR). Understanding account receivables is among the most significant elements in running a dental office. It pays for your bills, salaries, and other general expenses.

Therefore, whether you are an office supervisor looking to improve your fiscal knowledge, or a dental aide aiming to get more involved in the accounting aspects of dental practices, this self-study program from Universal Accounting School is for you!   

Dental Insurance Course from Warschaw Learning Institute.

Warschaw Learning Institute offers a premium online training program for dental office managers, dentists, and front office dental in matters of dental insurance. The course will guide you in efficient and accurate claim filing methods, standard office procedures such as alternative payment arrangement measures for the uninsured, treatment planning, as well as an overview of different types of medical coding, policies and office-wide protocols that will increase the general productivity of your practice. 

The DALE Foundation’s Human Resource Course for Dental Offices.

Whether you manage a dental office staff of 5 or 30, modern human resource practices are crucial for your office’s success. By taking an HR fundamentals course from DALE Foundation, you will learn on how to write accurate job descriptions, conduct interviews, hire qualified employees, evaluate job performance, and fire non-competent staff, all this in accordance with the legal requirements. Upon successful completion of this simple online course, you will be awarded a verification badge to display in your office.   

Basic Ethics in Dentistry — A Course by Academy of Dental Learning & OSHA Training.

This course from the Academy of Dental Learning & OSHA Training gives dental office managers a background in the ethical and legal aspects of dentistry. When you subscribe to this course, you will receive comprehensive training on principles and elements of ethical decision-making, how to relate with colleagues and patients, substance abuse in dentistry, delegation of duties, and other ethical statutes that as a dental professional, you are expected to adhere to. 

The DALE Foundation’s Financial Reporting Course for Dental Office.

Monitoring financial performance is important to a dental office’s success. Understanding and interpreting a range of financial reports and successfully communicating vital financial data with all the relevant parties are responsibilities of dental office managers.  

The DALE Foundation’s Financial Reporting Course will help dental office managers learn about the available variations in financial reporting for different dental practices. Other topics covered include; principles of financial controls; the differences between yearly, monthly, weekly, and daily financial reports; preparing balance sheets and budgets; the significance of profit and loss (P&L) statements; factors that affect dental office productivity; as well as effective ways to communicate with their dental team.

Records Management Course By Dental Care.

State laws differ when it comes to dental records management. Dental Records: Best Practices for Information Management and Retention Course will help dental office managers learn best practices for state and federal record retention and maintenance, as well as confidentiality laws. For instance, discussions about the application of the HIPAA act in dental practices and the use of electronic signatures in executing health records is something you can look forward to when undertaking this course. This free, self-instructional course is a must-take for any dentist, dental assistant, hygienist, or office manager, aiming to take his/her practice to the next level.

DALE Foundation’s Behavioral Guidance and Management course for the Pediatric Dental Patient.

This online certificate program from DALE Foundation provides useful lessons around the business aspects of pediatric dentistry. As you might be aware, a higher level of competency is required when working with pediatric patients.  The course emphasizes on the significance of creating a hospitable atmosphere for children visiting your dental office.

Offering practical techniques and strategies, the course also helps you better anticipate and even understand the mental, social, and emotional needs of young patients. At the end of the program, you will be required to take a post-assessment test, upon which you will get a verification of participation when you pass the test.   

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Taking your dental office managerial career to the next level.

As in all thriving businesses, efficient management of the human resource, revenues, costs, systems, and customers is critical to success. For dental office managers, understanding how to manage these aspects and satisfy patients’ needs through quality care are crucial in developing a reliable, patient-centric practice.

Continuing education and training courses, thus, are important in helping dental office managers, work more effectively, streamline their practice’s operations, and make plans for the future in a more informed way.

*Cloud Dentistry is in no way affiliated to any course provider on this list.